According to the Sales Registration Act, the seller is obliged to issue a receipt to the buyer. He is also obliged to register the revenue received with the tax administrator online; in the event of a technical failure, then within 48 hours.
Business conditions
Item selection
Choose a section you are interested in on the left, for example, compression garments. After clicking on it, the section offer will appear (if the items are divided into sub-categories, open a sub-category for a more precise selection). Now go through the offer. If you need more information, simply click on the item’s title, the picture or on the More Information link. You can see an illustrative photo of the product here and read more detailed information. If you have a particular question, you can write it in the Comments on Goods section. Our employees will reply as soon as possible.
Registration
You cannot access B2B system and buy goods without registration.
It is very simple to register. Just enter your name, address, user name and your password. In order to confirm the registration, click on Registration in the menu on the left. A site with a form will appear. To complete the form, write all information in the appropriate boxes. Items with the symbol “Obligatory items” are obligatory and therefore, necessary for successful registration. After entering the necessary information, press Send. If you enter some data incorrectly or do not complete the obligatory items, the form will appear again and you will be asked to correct the data. Provided everything is all right, a site with information about your successful registration will appear. We will give you your registration code, which will be sent to you by email and from this moment you become a registered customer. The registration will enable you to track your order and you will not need to fill in all your data again when doing the next order. On your next visit, you will not have to fill in anything and all you will need to do is enter your user name and password in the left top. This will log you in.
Shopping basket
Once you have chosen an item you would like to buy, put it in the virtual shopping basket first. This is done by clicking on the link Put into shopping basket by the item you have chosen in the list of sections or by clicking on Put into shopping basket in the item’s details. After the item has been put into the shopping basket, the content of the basket will immediately appear. The number of items can be adjusted. If you wish to remove the goods from the basket, enter zero in the number box. The price given is the sum of all items in the basket. You will be able to see the final order price including the shipping charge before you send off the order. All orders sent are binding.
Now you can continue selecting other items you wish to buy. This is done by clicking on ”Continue shopping”. You can return to the shopping basket at any time by clicking on the link in the top bar, where you can see the updated price of the basket contents.
If you have selected all the items you want, click on “Order goods” and place your order.
Order of goods
In order to be able to order goods, you must be logged in. After you have logged in, access to the web page to send your order will be granted to you. You can see the contents of the basket, i.e, the items you wish to buy, at the top of this page. Below there is information about the payer, i.e., information you entered at registration. You can change this data by clicking on a particular link. Under the payer there is a form for entering the address of the recipient. Once you fill in all necessary information, click on ”Send”. After clicking on ”send”, you will be taken to the payment page. You can select the type of card you are going to use for payment and other necessary information in order to make the payment. Do not forget to enter the variable symbol of your order (it is given on the tracking order page). We will dispatch the goods immediately after the payment is credited to our account. This will take you to the next page. Check all data there, please. If everything is all right, send the order by clicking ”send” again. Bear in mind all orders are binding. You can check the updated state of your orders by clicking on ”Orders” in the customer menu.
Introductory provisions
1. These business terms and conditions apply to shopping in the internet shop www.b2b.lipoelasic.com and they regulate the rights and obligations of the seller and the buyer.
2. The seller and the operator of the internet shop www.b2b.lipoelasic.com is:
LIPOELASTIC a.s.
Radlická 608/2
150 00 Prague 5
Czech Republic
Tax registration number: CZ26730804
Registration number: 26730804
Entering into Sale contract
1. All orders sent through the electronic shop www.b2b.lipoelastic.com are considered to be binding. By placing the order the seller confirms that he/she is acquainted with the business terms and conditions and with the complaints rules and that he/she agrees with them.
2. The seller is obliged to provide truthful and exact data.
3. The electronic order form filled in by the buyer is a contract proposal. The contract is entered into at the moment of collection of the ordered goods by the buyer.
4. The goods will be delivered at the address given by the buyer in the order form.
5. The title to the goods is transferred to the buyer after the purchase price has paid on collection of the goods.
6. The seller is obliged to execute a proper order and dispatch the goods ordered to the address provided X business days after receipt of the order at the latest. This period starts at the moment when the payment is credited to the seller’s account. If it is not possible to dispatch the goods within the period stated in the previous paragraph, the seller will inform the buyer about this fact without delay by sending an email to the email address provided in the order (along with stating the reason for the delay and the date of expected dispatch of the goods).
Shipping / Returns / Claims
To ensure fast and efficient shipment of your order, we cooperate with a TNT courier as a reliable partner. Goods leave our storage five days a week; goods are not delivered on Saturdays and Sundays.
LIPOELASTIC products are characterized by their excellent quality. We believe that you will be satisfied with everything you buy from us. Should our products not meet with your satisfaction for any reason, you may return them to us in accordance with the returns policy.
Returned goods (withdrawal from contract):
In the case that our goods do not meet with your satisfaction, you may return the goods within 14 days of collection of the shipment in accordance with the procedure below. Such returned goods are considered to be a unilateral withdrawal the from sale contract in accordance with Act No. 40/1964 Sb. of the Civil Code, Sec.53 (7), as amended. The period for money return when withdrawing from a Sale Contract in accordance with the Civil Code, Sec. 53 (7) is 30 days from service of the Sale Contract withdrawal.
When exchanging or returning goods it is necessary to comply with these terms:
- Goods must be undamaged
- Goods must not be used, except for the purposes of trying on
- Goods must not be dirty
- Goods must be complete
- The label must not be taken off
- Along with the goods, provide a copy of the receipt or prove in some other way your purchase of the goods from our company
- Goods must not be sent to our address Cash On Delivery
Warranty claim
The warranty claim rules are in accordance with Act No. 40/1964 Sb. of the Civil Code. The warranty may be claimed only when the goods are still in the warranty period. The length of the warranty period is stated with every product in the catalogue.
How to proceed during warranty claim, exchange or goods return? Recommended procedure:
- Defects of goods can be claimed by the end of the two-year long warranty period at the latest. The period starts on the day of delivery of goods.
- When claiming warranty, exchanging or returning goods, attach an accompanying letter to the goods explaining why you are returning the goods/claiming warranty.
- In the case that the goods have not been used and you are returning the goods within 21 days after shipment delivery, it is enough to only say the number of account or type of product which you would like in replacement of the originally ordered goods.
- Post the goods along with the accompanying letter as an ordinary insured shipment, not Cash On Delivery, to the address: LIPOELASTIC, a. s., Vrbenska 887, 757 01 Valasske Mezirici, CZECH REPUBLIC.
- The cost of posting goods back is always covered by the customer. In the case that the warranty claim is recognized, the postage cost will be set off to the customer in the necessary amount.
- We will inform you of the receipt of returned or warranty claimed goods by an email.
- The producer of goods decides on recognition of the warranty claim in accordance with an expert opinion. We will inform you of the warranty claim settlement within 30 days of receipt of the goods claimed at the latest.
Personal data protection
This internet shop operator is obliged not to provide your personal data to any third party. Necessary data for shipment will only be passed to the shipper (name, address, possibly your phone number). Your data will be protected in accordance with statute and it will only be used during communication between the seller and buyer.
Final provisions
The participants have expressly agreed, under the Business Code, Sec. 262 (1), that unless explicitly stated otherwise, the rights and obligations are regulated by statutes of the Czech Republic.
Price of individual goods is always stated by the description on the internet website of the seller (www.b2b.lipoelastic.com). All prices given are final. Shipping costs are charged according to individual shipping zones. The final price including the shipment charge is stated in the order and in an e-mail confirming reception of the order.
The contractual relation between the seller and buyer is always regulated by business terms valid at the time of entering into the contract of sale.